Policy details
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Last updated August 2025
Please read carefully
Please read the following terms of use carefully before proceeding with this Online Service.
By clicking the “I accept” button on the pop-up when you first use the Al Ghurair Online Services you are agreeing to the use of cookies by Al Ghurair Online Services. You can control and manage cookies using your browser. Please note that removing or blocking cookies can impact your user experience and some functionality may no longer be available.
What are cookies?
Cookies are small text files that are placed on your computer, mobile phone, tablet or other internet connected device when you visit a website including our Online Services and are used to distinguish your device but cannot identify you personally. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Why do we use cookies?
We use cookies to distinguish you from other users, personalise content and provide you with an improved user experience.
What type of personal data do we look to collect using cookies?
The cookies we use are non-intrusive and are used by most businesses. We collect only limited amounts of personal data as part of our use of cookies, such as IP addresses. In particular, we do not look to collect special categories of personal data (such as health data) or criminal convictions data through our use of cookies.
For more information about how we process your personal data in connection with our Online Services please read our Privacy Notice.
Which types of cookies do we use?
We only set a few cookies ourselves, but when we include content from other online services or websites, they also get the opportunity to set cookies, to help them serve their content better. We cannot guarantee that we will have listed every cookie you might get from a third party, as they can change them at any time as their needs change. We do not control the types of information collected and stored by these third-party cookies and you should check the third party’s website for more information on how they use cookies.
The main categories of cookies used by our Online Services are set out below.
Strictly Necessary Cookies
These cookies are fundamental to our Online Services functionality and cannot be switched off without blocking features on the Online Services. They are usually set in response to your actions on the Online Services, such as filling in forms, setting preferences, or recognize the user as valid and authenticated while accessing protected areas of the Online Services.
Non-necessary Cookies
These are the cookies we use that are not essential for the operation of our website. They include, for example:
- Analytics cookies: we collect information about how you use our Online Services including details such as the website that referred you (e.g. search engines, marketing campaigns, referring domains), the content you viewed, the website path you navigated and the links that you clicked on. This is in order to understand your interests of our Online Services and the number of times you visit and use our Online Services. We use this information to improve our Online Services and enhance visitor experience. We share this information with analytics and search engine providers that assist us in improving and optimising our Online Services.
- Preference cookies: we use preference cookies also known as “functionality cookies,” to allow our Online Services to remember the choices you have made in the past (such as your username, language or the region you are in) and provide you with an enhanced more personalised experience.
- Advertising cookies: we may present ads to you on our Online Services that are not owned or operated by Al Ghurair to promote our services. The cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously re-appearing. These advertisements are solely intended to make you aware of relevant Al Ghurair promotions. We do not sell your data to any third parties.
Retention of cookies
Once you have given us your consent to the use any categories of cookies, we shall store cookies on your computer or device. Session cookies will only stay on your device until you close your browser.
Managing and controlling the use of cookies
Most web browsers allow some control of most cookies through the browser settings. If you change your mind about permitting the use of cookies on your computer, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
If you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access and/or use all or parts of the Al Ghurair Online Services.
Changes to this policy
We update this Cookies Policy when needed and place updates on our Online Services. If we are going to use your personal data in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise. Please review this Cookies Policy periodically for changes.
Contact Details
If you have any concerns about our compliance with applicable legislation or this Cookies Policy, please use the contact details below:
Data Protection Officer
- Al Ghurair – Corporate Office
- Dubai, United Arab Emirates
- Post Box No. 5326
- E-mail: DataProtection.Officer@al-ghurair.com
We will endeavour to respond to your concerns as soon as possible.
Related policies
These documents work together. Review each for a complete picture of how we operate Online Services.