Al Ghurair Investment LLC takes privacy seriously.  Al Ghurair Investment LLC’s business is organised around strategic sector themes such as mobility, infrastructure, foods, etc. This privacy notice applies to all the sector themes within Al Ghurair Investment LLC (“Al Ghurair).[1]
Al Ghurair (“we”, “our”, or “us”) are committed to respecting your Personal Data and complying with the relevant laws including, without limitation, the United Arab Emirates Federal Decree Law No. 45 of 2021 on Personal Data Protection (“UAE PDPL”), the Dubai International Financial Centre Law No. 5 of 2020 on Data Protection (“DIFC DPL”) and European Union General Data Protection Regulation 2016/679 (“GDPR”) (“applicable legislation”).  For the purposes of this Privacy Notice “Personal Data” means any information relating to an identified natural person, or a natural person who can be identified, directly or indirectly from the data.
This Privacy Notice contains information on what Personal Data we collect, what we do with that information, and what rights you have. This Privacy Notice has been prepared with reference to applicable legislation considerations and will be augmented by jurisdictional specific addendums from time to time.
We are committed to safeguarding the privacy of the Personal Data that we process in the course of our business, including the Personal Data we receive from you (“you” or “your”) and from third parties. This Privacy Notice describes how and why we collect, store and use Personal Data, and provides information about the rights of the individuals to whom such Personal Data relates.
For the purposes of applicable legislation, Al Ghurair are typically the “Controller” of any Personal Data provided to us. Specifically, the data that you have provided and communicated to us will be controlled, collected and processed by Al Ghurair. Very occasionally, we will act on specific retainers as a “Processor” (meaning that we process Personal Data only in accordance with the directions of a Controller, or as otherwise permitted by law).
Please read the following information carefully to understand our practices regarding how we handle your Personal Data. If you have any queries about our approach to data protection that are not already addressed in this Privacy Notice, please contact our Data Protection Officer, using the contact details set out at the end of this Privacy Notice.
This Privacy Notice applies to persons anywhere in the world who has access to, or who uses, websites, apps or any other digital platforms (including social media) (“Online Services”) owned by the Al Ghurair.
We will comply with applicable legislation that apply to our processing of your Personal Data. We will:
We may collect Personal Data from you by electronic and/or physical means in the course of our business, when you contact us or request information from us, when you use our Online Services, or as a result of your relationship with any of our personnel or clients.
The Personal Data that we process includes:
We may collect your Personal Data:
when you interact with us in respect of any of our marketing communications or events.
We collect most of this information directly from you, through your use of our Online Services operated by Al Ghurair business, or any service provided by Al Ghurair. Furthermore, we may run pages and accounts in various social media sites to inform and engage with our customers and general public. We may monitor and record comments, reactions or visual representation of emotions made on these channels about us to improve customer experience.
We work closely with third parties (including, business partners, vendors, suppliers, sub-contractors, advertising networks, analytics providers, search information providers, customer survey providers, etc.) and may receive information about you from them. Where we obtain your information from a third party, we may ask them to provide you with a copy of this Privacy Notice to ensure that you know we are processing your information and the purpose for such processing.
The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with our professional obligations and applicable legislation. If you tell us you do not want Al Ghurair to use your Personal Data, Al Ghurair will respect your wishes. Where we need to collect your Personal Data by law or in order to process your instructions or provide you with our Online Services and you decide not to provide that information when requested, we may not be able to carry out your instructions, provide our Online Services or provide certain of our other products and services.
We always process your Personal Data for a specific purpose and only process the Personal Data which is relevant to achieve that purpose. The purposes for which we process your Personal Data are as follows:
We may also use your Personal Data to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where required under applicable legislation, we will obtain your consent first. We may use your Personal Data for this purpose in the following ways:
Whether we receive your Personal Data directly from you or from a third party, we will only use your Personal Data if we have obtained your consent (where this is required under applicable law), or if we have another lawful basis upon which to do so.
Depending on the purpose of the processing activity, the legal basis for the processing of your Personal Data will be one of the following (depending on the jurisdiction):
We may process Sensitive Personal Data in the following circumstances:
Where we process your Personal Data based on your consent, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us using the contact details stated at the end of this Privacy Notice. Once Al Ghurair has received notification that you have withdrawn your consent, we will no longer process your Personal Data for the purpose(s) to which you originally consented unless there is another legal basis for the processing. Please note that where Al Ghurair relies on your consent to process your Personal Data and you choose to withdraw your consent, your decision may affect our ability to provide our Online Services and our other products and services.
We may share Personal Data for the purposes indicated in Section 3 of this Privacy Notice with:
We do not sell, rent, distribute, or otherwise make, Personal Data commercially available to any third party. Where we transfer your data to third party service providers, we take steps to ensure they meet our data security standards, so that your Personal Data remains secure. In addition, we do not allow our third-party service providers to use your Personal Data for their own purposes. We will only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
The Al Ghurair Online Services will be managed and operated from the UAE. The information collected from you via the Online Services will be processed internally and stored on servers based in the UAE. It is not transferred outside the UAE in the usual course of our business.
We will only transfer your data outside of the UAE if:
By providing your Personal Data to the Al Ghurair Online Services, you acknowledge this transfer, storing or processing.
Al Ghurair will take all steps reasonably necessary to ensure your Personal Data is treated securely, to prevent unauthorised access or disclosure and in accordance with this Privacy Notice.
If some transfers of your Personal Data may be made to the countries or jurisdictions with data protection or privacy laws that are not adequate (non-adequate jurisdictions) in comparison with the applicable legislation where you reside, we will take appropriate measures to protect Personal Data in accordance with the applicable legislation, for example by putting in place an appropriate legal framework to protect your Personal Data.
If you would like further details of how your Personal Data is protected when transferred from one country to another then please email us at DataProtection.Officer@al-ghurair.com.
Under certain conditions you may have the right to require us to:
Please note that some of the rights listed above may be limited where we have an overriding interest or legal obligation to continue to process your Personal Data or not disclose the same.
Your requests concerning the Personal Data collect will be addressed in compliance with this Privacy Notice and applicable legislation.
When you submit a request, our team will verify your identity to ensure the security and privacy of your Personal Data. We aim to respond to all requests within the time periods specified under applicable legislation. In the event your request is particularly complex, we will notify you and keep you updated.
To exercise any of your rights, please write to the address stated at the end of this Privacy Notice to report your concerns and we will take appropriate steps to fulfil your request.
If you are not satisfied with our use of your Personal Data or our response to any request by you to exercise your rights, or if you think that we have breached any relevant applicable legislation, then you have the right to complain to the authority that supervises our processing of your Personal Data.
If you feel that we do not comply with applicable legislation, you may lodge a complaint with a competent data protection authority. These are as follows:
Dubai International Financial Centre: DIFC Commissioner of Data Protection
United Arab Emirates: The UAE Data Office
European Union: The Data Protection Authority of the European country where you reside
Al Ghurair does not knowingly collect the information of, or make contact with, children, including to participate in customer research activities. If you are aged 21 or under, please obtain your parent/guardian’s permission before you provide any Personal Data via the Al Ghurair Online Services. Users aged 21 or under without such consent are not allowed to provide us with Personal Data.
Cookies are small pieces of information that your browser stores on your computer when requested by a website. You have the option to configure your browser to reject all or specific browser cookies, or to notify you when websites set or access cookies. Please be aware that if you disable or refuse cookies, certain parts of the Online Services may become inaccessible or may not function correctly. For additional information regarding the cookies we utilise, please refer to our Cookies PolicyÂ
We will retain your Personal Data for the length of time needed to fulfil the purposes for which the Personal Data was collected, unless we specifically agree a longer retention period with you, or a longer retention period is required or permitted by applicable legislation.
Our retention periods are based on the requirements of relevant applicable legislation and the purpose for which the Personal Data is collected and used, taking into account legal and regulatory requirements to retain the Personal Data for a minimum period, limitation periods for taking legal action, good practice and our business purposes. In addition, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve such purposes through other means.
We will destroy or anonymise your Personal Data as soon as the purpose of collecting it, or the legal requirement for which are required to keep the Personal Data, has expired.
At any time, you can ask for your stored information to be deleted from the Al Ghurair’s database using the contact details below. However, some of your Personal Data may be retained in some circumstances, such as to resolve disputes, troubleshoot problems, enforce terms and conditions or as required by regulators. Further, in some circumstances such Personal Data is never entirely removed from databases due to technical constraints and systems back-ups.
We have implemented reasonable administrative, technical, and physical measures to protect your Personal Data against loss, misuse and alteration. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Al Ghurair does not use profiling (where an electronic system uses personal data to try and predict something about you) or automated decision making (where an electronic system uses personal data to make a decision about you without human intervention).
Our Online Services may provide links to third-party websites for your convenience. If you access those links, you will leave our Online Services. We do not control those third-party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. This Privacy Notice does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy notice of any company before submitting your Personal Data. Some third-party companies may choose to share Personal Data with us; that sharing is governed by that third-party company’s privacy policy.
Whilst this Privacy Notice describes the data protection practices adopted by us generally across the UAE (mainland and DIFC) and EU, local data protection laws may vary and our operations in some countries may mean that we are subject to different, or additional, local data protection requirements. As explained above, this Privacy Notice will be augmented by jurisdictional specific addendums from time to time as applicable.
We update this Privacy Notice to ensure compliance with the applicable legislation. If we are going to use your Personal Data in a manner different from that stated at the time of collection, we will notify you. All changes will become effective when posted unless indicated otherwise.
Please review this Privacy Notice periodically for changes.
This Privacy Notice was last updated in [August 2025].
If you have any concerns about our compliance with applicable legislation or this Privacy Notice, please use the contact details below:
Data Protection Officer
Al Ghurair – Corporate Office
Dubai, United Arab Emirates
Post Box No. 5326
E-mail: DataProtection.Officer@al-ghurair.com
We will endeavour to respond to your concerns as soon as possible.
[1] [Insert full details of all Al Ghurair sectors to which this privacy policy applies]